Terms & Conditions

Last updated: 28 September 2026

These Terms & Conditions apply when you use blendandmend.co.uk or purchase products from Blend & Mend.

Please read these terms before placing an order.

1. About us

Blend & Mend is an online coffee retailer based in England.

You can contact us at:

Email: blendmend@outlook.com

Postal address: Kirkland Court, 3 Alpass Road, Aigburth, L17 7BB

2. Our online store

Our online store is operated using Shopify.

You must use our website and services only for lawful purposes. You must not interfere with the operation or security of the website or use it in a way that infringes the rights of another person.

3. Our products

We sell packaged coffee and may offer other related products from time to time.

We make reasonable efforts to ensure that product descriptions, images, prices and other information on our website are accurate.

Colours and appearance may vary slightly from photographs displayed on different devices. As coffee is a natural product, there may also be reasonable variations between batches.

We may change, withdraw or discontinue products from time to time.

4. Orders

When you place an order, you are making an offer to purchase the products in your basket.

We may decline or cancel an order where reasonably necessary, including where:

• a product is unavailable;

• there is an obvious pricing or description error;

• payment cannot be authorised;

• we reasonably suspect fraud or misuse; or

• we cannot deliver to the address provided.

If we cancel an order after you have paid, we will refund the relevant amount to your original payment method.

You are responsible for ensuring that the information you provide when ordering, including your delivery address and contact details, is accurate.

5. Prices and payment

Prices are shown in pounds sterling (£) unless stated otherwise.

The total amount payable, including any applicable delivery charges, will be shown before you complete your purchase.

We may change prices at any time, but changes will not affect orders that have already been accepted except where permitted by law.

Payments are processed securely through the payment methods made available through our online store.

6. Fulfilment and delivery

Blend & Mend works with a UK coffee supplier and fulfilment partner that prepares, packs and dispatches coffee orders directly to our customers.

Delivery times shown on our website are estimates unless we expressly state otherwise.

Please ensure that your delivery information is correct when placing your order.

Further information about delivery charges, destinations and expected delivery times can be found in our Delivery Policy.

7. Cancellations, returns and refunds

Your rights relating to cancellations, returns, damaged or faulty products and refunds are explained in our Refund & Returns Policy.

Nothing in these Terms & Conditions or our Refund & Returns Policy affects your statutory consumer rights.

8. Problems with an order

Please inspect your order when it arrives.

If your order is damaged, faulty, incorrect or not as described, contact us as soon as reasonably possible at blendmend@outlook.com with your order details and, where appropriate, photographs showing the problem.

We will investigate and provide an appropriate remedy in accordance with your statutory rights.

9. Food information

Please read the information provided with the product and on its packaging before consumption.

If you have questions about a product, including its ingredients or suitability for you, please contact us before purchasing or consuming it.

10. Intellectual property

The content of this website, including Blend & Mend branding, text, graphics and other material owned by us, may not be copied, reproduced or commercially exploited without our permission, except where permitted by law.

Third-party trademarks and other intellectual property remain the property of their respective owners.

11. Website availability and third-party services

We aim to keep our website available and accurate but cannot guarantee that it will always operate without interruption or technical errors.

Our website may use or link to services provided by third parties. Those third parties may have their own terms and privacy policies.

Nothing in these terms excludes responsibility that cannot lawfully be excluded.

12. Our responsibility to you

We are responsible for losses you suffer that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights relating to products.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

If you are purchasing as a consumer, we do not exclude or restrict the rights provided to you by applicable consumer law.

13. Personal information

We use personal information in accordance with our Privacy Policy.

Information necessary to fulfil your order may be provided to our service providers, including our ecommerce platform, payment providers, coffee fulfilment partner and delivery providers.

Please see our Privacy Policy for further information.

14. Changes to these terms

We may update these Terms & Conditions from time to time, for example to reflect changes to our business, website or legal obligations.

The terms applying to your purchase will normally be those in effect when your order is placed.

15. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you will retain any mandatory legal protections that apply to you, including applicable rights relating to where legal proceedings may be brought.

16. Contact us

If you have questions about these Terms & Conditions or an order, please contact:

Blend & Mend
Email: blendmend@outlook.com
Postal address: Kirkland Court, 3 Alpass Road, Aigburth, L17 7BB

Legal Notice

Blend & Mend is a trading name of Ryan Hickey, a sole trader operating in England.

Business address:
Kirkland Court
3 Alpass Road
Aigburth
Liverpool
L17 7BB
United Kingdom

Email: blendmend@outlook.com

Blend & Mend operates the website blendandmend.co.uk and sells products online to customers in the United Kingdom.