Privacy Policy

Last updated: 28 September 2026

This Privacy Policy explains how Blend & Mend ("we", "us" or "our") collects, uses and shares your personal information when you visit blendandmend.co.uk, contact us or place an order with us.

Who we are

Blend & Mend is an online coffee retailer based in the United Kingdom.

If you have questions about this Privacy Policy or how we use your personal information, you can contact us at:

Email: blendmend@outlook.com

Postal address: Kirkland Court, 3 Alpass Road, Aigburth, Liverpool, L17 7BB

Information we collect

Depending on how you use our website, we may collect information including:

• your name;

• billing and delivery address;

• email address;

• telephone number, where provided;

• information about your order and the products you purchase;

• payment and transaction information;

• communications you send to us;

• information about your device and how you use our website, such as your IP address, browser information and cookie information; and

• marketing preferences where applicable.

Payment information is processed through the payment providers available through our Shopify store. We do not need to receive or store your complete payment-card details ourselves in order to process your order.

How we use your information

We may use your personal information to:

• process and fulfil your orders;

• arrange delivery of your purchases;

• process payments, refunds and returns;

• communicate with you about your order;

• respond to questions or customer-service requests;

• detect and prevent fraud or misuse;

• operate, maintain and improve our website;

• comply with our legal and regulatory obligations; and

• send marketing communications where we have an appropriate lawful basis to do so.

Our lawful bases

Under UK data-protection law, we must have a lawful basis for using your personal information.

We generally process information needed to take and fulfil an order because it is necessary to perform our contract with you.

We may process certain information where necessary to comply with our legal obligations, including relevant tax, accounting, regulatory and consumer-protection requirements.

We may also process information where necessary for our legitimate interests, such as operating and improving our business, providing customer support, preventing fraud and protecting our legal rights, provided those interests are not overridden by your rights and interests.

Where we rely on your consent, for example for certain marketing or non-essential cookies, you can withdraw that consent at any time.

Who we share your information with

We only share personal information where necessary to operate our business, fulfil orders or meet legal obligations.

This may include:

Shopify – our ecommerce platform, which hosts and operates our online store and processes information necessary to provide its services.

Payment providers – to securely process payments, refunds and related transactions.

Our coffee fulfilment supplier – we provide the information necessary for our UK coffee supplier and fulfilment partner to prepare, pack and dispatch your order directly to you. This can include your name, delivery address and relevant order details.

Delivery and postal providers – where necessary to deliver your order.

Professional and regulatory bodies – where necessary to comply with the law, protect our legal rights, or obtain professional advice.

We do not sell your personal information.

International transfers

Some of the service providers we use, including Shopify and its service providers, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards are used where required by applicable data-protection law.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer service, maintaining appropriate business and transaction records, resolving disputes, preventing fraud, and meeting legal, tax and accounting obligations.

Different types of information may therefore be retained for different periods.

Marketing

If you choose to receive marketing communications from us, we may use your contact details to send you news, offers or information about Blend & Mend.

You can unsubscribe from email marketing at any time using the unsubscribe link in a marketing email or by contacting us at blendmend@outlook.com.

Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website, shopping basket and checkout to function. Other cookies may be used for analytics, personalisation or advertising where applicable.

Where consent is required for non-essential cookies, you can choose whether to accept them through the cookie controls provided on our website. You can change your preferences where those controls allow you to do so.

Your data-protection rights

Depending on the circumstances, UK data-protection law gives you rights in relation to your personal information. These can include the right to:

• ask for access to your personal information;

• ask us to correct inaccurate information;

• ask us to erase your information in certain circumstances;

• ask us to restrict how we use your information in certain circumstances;

• object to certain uses of your information;

• receive certain information in a portable format; and

• withdraw consent where we rely on consent.

These rights do not apply in every circumstance, and we may sometimes need to retain information where we have a legal basis or obligation to do so.

To exercise your rights, contact blendmend@outlook.com.

Complaints

If you have concerns about how we use your personal information, please contact us first at blendmend@outlook.com so that we can try to resolve the issue