Refund policy
Refund & Returns Policy
We want you to be happy with your Blend & Mend coffee. If there is a problem with your order, please contact us at blendmend@outlook.com and we'll do our best to put things right.
Cancellations and returns
If you change your mind about your purchase, please contact us within 14 days of receiving your order.
To be eligible for a change-of-mind return, products must be unopened, unused and in their original packaging. For food safety and hygiene reasons, we may be unable to accept coffee that has been opened or had its seal broken, unless the product is faulty, damaged, incorrect or otherwise not as described.
Please contact us at blendmend@outlook.com before returning anything. We will provide return instructions where a return is required.
Nothing in this policy affects your statutory rights.
Damaged, faulty or incorrect orders
Please inspect your order when it arrives.
If your coffee is damaged, faulty, incorrect or not as described, contact us as soon as possible at blendmend@outlook.com. Please include your order number and, where possible, photographs showing the problem.
We will review the issue and, where appropriate, arrange a replacement, refund or other remedy in accordance with your statutory rights.
Coffee quality
Coffee is a matter of personal taste, so disliking a particular flavour or roast does not necessarily mean that the product is faulty.
However, if you believe there is a genuine quality problem with your coffee, please contact us. We want to hear about quality issues and will investigate them with our coffee supplier where appropriate.
Refunds
Where a refund is due, we will notify you once it has been approved.
Approved refunds will be made to your original payment method. Please allow time for your bank or card provider to process the refund after it has been issued.
Where you are legally entitled to a full refund, Blend & Mend's charitable commitments will not be deducted from the amount refunded to you.
Sale items and gift cards
Gift cards are non-returnable, except where required by law.
Any statutory rights you have in relation to faulty, damaged, incorrect or misdescribed goods continue to apply to sale items.
Contact us
For cancellations, returns, refunds or problems with an order, please contact:
Shipping & Delivery Policy
Last updated: 28 September 2026
We want your coffee to reach you fresh and in great condition. Here's what you can expect when ordering from Blend & Mend.
Order preparation and dispatch
Our coffee is freshly prepared, packed and dispatched by our UK coffee fulfilment partner.
Orders are usually dispatched within 1–3 working days.
Working days are Monday to Friday, excluding UK bank holidays. Orders placed over a weekend or bank holiday will be processed from the next working day.
Delivery times
Once your order has been dispatched, delivery will typically take 1–4 working days, depending on the delivery service used.
As a guide, most orders should therefore arrive within approximately 2–7 working days from the date you place your order.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, such as postal or courier delays, severe weather or particularly busy periods.
Delivery charges
Any applicable delivery charge will be clearly displayed at checkout before you complete your purchase.
Delivery locations
We currently deliver to addresses within the United Kingdom.
If we are unable to deliver to your address, we will contact you and, where appropriate, cancel the order and issue a refund.
Incorrect delivery addresses
Please check your delivery address carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible at blendmend@outlook.com.
We will do our best to help, but once an order has been dispatched we may not be able to change the delivery address.
Delayed or missing orders
If your order has not arrived within the expected delivery period, please contact us at blendmend@outlook.com with your order number.
We'll investigate the delivery and work with our fulfilment and delivery partners to resolve the issue.
Damaged or incorrect orders
If your order arrives damaged, faulty or you receive the wrong product, please contact us as soon as possible at blendmend@outlook.com.
Please include your order number and, where possible, photographs of the item and packaging so that we can investigate and put things right.
Please see our Refund & Returns Policy for further information.
Contact us
If you have any questions about the delivery of your order, please contact:
Blend & Mend
Email: blendmend@outlook.com